Return and exchange

11. Policy of changes and / or returns.

a. General policy: The User who wishes to make a change or return of product, must contact the Emerging Collective Temporary Union through the email [email protected] to coordinate the collection of the product. This should be sent with all the instructions, documents and wrappings of the product (s). Being a Collective, each brand is autonomous to manage and accept or reject their returns, these conditions may be reviewed in each of the garments within the web page or consulted by email [email protected]

If authorized, the exchange or return of the product may be made directly at the store located at: Calle 79ª # 8-45, complying with the requirements previously required. The User understands and accepts that the Emerging Collective Temporary Union must examine the article once it is returned to be able to determine if the User is entitled to a refund and refund. The return will be made as soon as possible and, in any case, may not exceed the period of 30 calendar days, from the date on which the User received the product. The respective refund, if applicable, will be made in the same means of payment that the User used when paying for the purchase.

Temporary Union Collective Emergent will not make the change or return of those products that are not in the same conditions in which they were received, or that have been used by the User. The product change policy only allows changes to be made for the same product in a different size or color.

b. Returns for Defective Product: In the cases in which the User considers that at the time of delivery the product does not comply with the established characteristics thereof, is damaged or beaten, torn, broken or damaged, must contact the Temporary Union Collective Emergent immediately by means of the email [email protected] informing the product data, the damage and include photographic evidence. The notification of the defective product on the part of the User to Emerging Collective Temporary Union, may not exceed 2 calendar days after its delivery, once this period is completed it is understood that the User received the product (s) to satisfaction. Being a Collective, each brand is autonomous to manage and accept or reject their returns, these conditions may be reviewed in each of the garments within the web page or consulted by email [email protected]

The User understands and accepts that the Emerging Collective Temporary Union must examine the article once it is returned in order to determine if the User is entitled to a refund or change of product. The change of the product will be carried out as soon as possible and, in any case, it will not be able to exceed the term of 30 calendar days, from the date in which the User received the product. The respective reimbursement will be fully applicable and will be made in the same means of payment that the User used when paying for the purchase.